Refund & Cancellation Policy

1. 14-Day Free Trial

New customers receive a 14-day free trial. A valid payment card is required at signup but is not charged during the trial. You can cancel any time before day 14 from your account settings to avoid being charged — there is no penalty and nothing is billed if you cancel within the trial period.

2. Refunds After Your Paid Subscription Begins

On day 14, your subscription automatically begins and your card is charged for your selected plan. Once a billing period has started, that charge is final — we do not offer refunds for change of mind or for partial-month cancellation.

This does not affect your statutory rights, including any right to a remedy if the Service is faulty or not as described, or any other rights you may have that cannot lawfully be excluded.

If the Service experiences downtime exceeding 24 consecutive hours due to our fault, you may request a pro-rated credit for the affected period — see Section 7.3 of our Terms of Service for full detail.

3. How to Cancel

You can cancel your subscription at any time from your account settings — no need to contact support. Cancelling stops future billing; you keep access until the end of your current paid billing period, after which the Service stops.

4. Payment Disputes

If you have a billing concern, please contact us first at support@shadowpartner.co.uk — we aim to resolve issues quickly. Raising a payment dispute or chargeback with your bank or card provider before contacting us may result in your account and the Service being suspended immediately, without notice, pending resolution. If the dispute is resolved against you, is found invalid, or reverses a payment you legitimately owed, we may terminate your account and subscription. See Section 7.4 of our Terms of Service for full detail.

5. Contact