Email Support
For general inquiries, technical support, or billing questions:
support@shadowpartner.co.ukResponse time: usually within 24 hours (weekdays)
Sales Inquiries
For questions about plans, pricing, or custom solutions:
sales@shadowpartner.co.ukResponse time: usually within 24 hours (weekdays)
COMMON QUESTIONS
How quickly can I get started?
You can be up and running in under 5 minutes. Sign up, configure your business details, and you'll get a UK phone number that's ready to answer calls within 24 hours.
Is there a free trial?
Yes. Every plan starts with a 14-day free trial. A valid card is required to sign up, but you won't be charged until day 14 — cancel anytime before then and you pay nothing.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel your subscription anytime from your account settings. Cancellation takes effect at the end of your billing period.
Do you offer custom solutions?
For businesses with specific requirements (higher call volumes, custom integrations, etc.), contact us at sales@shadowpartner.co.uk to discuss a custom plan.
Is my data secure?
Yes. We are GDPR compliant and use industry-standard encryption to protect your data. We do NOT store call audio recordings — only text transcripts and call summaries. Read our Privacy Policy for full details.
Support Hours
Email Support: Monday – Friday, 9:00 AM – 5:00 PM GMT
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, please mark your email as "URGENT" in the subject line.
Business Information
- Trading Name:
- ShadowPartner
- Legal Entity:
- ShadowPartner Ltd (registration pending in England and Wales)
- Email:
- support@shadowpartner.co.uk